Creating a support ticket

Create a support ticket to get personalized help from the Promake team.

When to Create a Ticket

Create a ticket for:

• Technical bugs you can't solve
• Billing or payment issues
• Account access problems
• Features not working as expected
• Questions not answered in docs

Before creating a ticket, check the documentation and try common troubleshooting (refresh, different browser).

How to Create a Ticket

1. Click your profile icon
2. Select Support
3. Click New Ticket or Create Ticket
4. Fill out the form:

• Technical Support
• Billing
• Account
• Feature Request
• Bug Report
• What you were trying to do
• What actually happened
• Error messages (exact text)
• Steps to reproduce
• What you've already tried
• Screenshots if helpful

1. Attach files if needed (screenshots, recordings)
2. Click Submit

You'll receive a ticket confirmation with a ticket number.

What Happens Next

Your ticket enters the support queue. A team member will review it and respond via email or the support portal.

• Free: Standard
• Pro: Priority
• Business: Fastest

Following Up

• Check ticket status in the Support Center
• Reply to add information or answer questions
• Be patient - complex issues take time