Domain management

Once you have a domain connected to Promake, you'll need to manage it occasionally. This guide covers everything you need to know about domain management.

Viewing Your Domains

From Settings

1. Click on your profile icon
2. Select Settings
3. Go to the Domain tab
4. View all your connected domains

Domain Information

For each domain, you can see:

• Domain name
• Status (active, pending, expired)
• Connected project
• Expiration date
• Email addresses

Domain Status

Active ✅

Your domain is working correctly and your website is live.

Pending ⏳

DNS changes are propagating or SSL is being issued. Wait up to 48 hours.

Expired ⚠️

Domain registration has lapsed. Renew immediately to restore access.

Error ❌

There's a configuration issue. Check DNS settings or contact support.

Managing Domain Settings

Changing Connected Project

To point your domain to a different project:

1. Go to Settings → Domain
2. Find your domain
3. Click Manage
4. Select Change Project
5. Choose the new project
6. Confirm the change

Unpublishing from Domain

To disconnect a domain from a project:

1. Go to Settings → Domain
2. Find your domain
3. Click Unpublish
4. Confirm

The domain remains yours but won't show any website.

Domain Renewal

Promake-Purchased Domains

For domains bought through Promake:

• Automatic renewal is enabled by default
• You'll be notified before renewal
• Renewal charges to your payment method

Managing Renewal

1. Go to Settings → Domain
2. Find your domain
3. View renewal date
4. Toggle auto-renewal on/off

Renewal Reminders

You'll receive emails:

• 30 days before expiration
• 7 days before expiration
• On expiration day

DNS Management

For Promake Domains

DNS is managed automatically. No action needed.

For External Domains

If you need to update DNS settings:

1. Go to Settings → Domain
2. Click DNS Settings
3. View required records
4. Update at your registrar

Required DNS Records

Typically you'll need:

| Type | Name | Value | | ----- | ---- | ------------------ | | A | @ | Promake IP | | CNAME | www | Promake hostname |

Exact values are shown in your Promake settings.

Troubleshooting

Website Not Loading

1. Check domain status in settings
2. Verify DNS records are correct
3. Wait for propagation if recently changed
4. Clear browser cache
5. Contact support if issues persist

SSL Certificate Issues

SSL certificates are managed automatically. If you see warnings:

1. Wait 24 hours after connecting domain
2. Make sure DNS is correct
3. Try a different browser
4. Contact support

Email Issues

See Creating Email Addresses for email-specific troubleshooting.

Transferring Domains

To Promake

Contact support to transfer a domain to Promake management.

From Promake

If you want to move your domain to another registrar:

1. Contact support
2. Request transfer out
3. Receive transfer code
4. Complete transfer at new registrar

Domain Security

Keep Your Account Secure

• Use a strong password
• Enable two-factor authentication
• Keep payment information updated

Domain Theft Prevention

• Never share your login credentials
• Watch for phishing emails
• Review account activity regularly

Multiple Domains

Using Multiple Domains

You can have multiple domains pointing to:

• Different projects
• The same project (redirects)

Managing Multiple Domains

All domains appear in your Settings → Domain tab for easy management.

Canceling a Domain

Before Canceling

Consider:

• Do you have important email addresses?
• Are there backlinks to your site?
• Do you want to keep the domain for later?

How to Cancel

For Promake domains:

1. Turn off auto-renewal
2. Let the domain expire
3. Or contact support for immediate cancellation