Billing & invoices

Manage your payments and download invoices for your records.

Viewing Billing Information

1. Click your profile icon
2. Select Settings
3. Go to the Billing tab

You'll see your current plan, next billing date, payment method, and recent transactions.

Billing Portal

For comprehensive billing management:

1. Go to Settings → Billing
2. Click Manage Billing or Billing Portal
3. Access Stripe's customer portal

In the portal you can view billing history, update payment methods, download invoices, and manage subscription details.

Downloading Invoices

From Settings

1. Go to Settings → Billing
2. Find the transaction
3. Click Download Invoice or Receipt

From Billing Portal

1. Access the billing portal
2. Go to Invoices
3. Click on any invoice and download as PDF

Payment Methods

Adding/Updating a Card

1. Go to Settings → Billing
2. Click Add Payment Method or Update Payment Method
3. Enter card details and save

Accepted methods: Visa, Mastercard, American Express, Discover, and other major credit/debit cards.

Payment Issues

Payment Failed

If a payment fails:

1. Check your card (expired? correct billing address? sufficient funds?)
2. Update payment method in billing settings
3. Promake will retry automatically

Unexpected Charges

Check your billing history and contact support if unclear.

Refunds

Request within 14 days of charge. Contact support with your account email, invoice number, and reason for request.