Deleting account

If you decide to leave Promake, you can delete your account. This guide explains the process and what happens to your data.

Before You Delete

Warning: This Action is Permanent

Deleting your account:

• Cannot be undone
• Removes all your data
• Cancels any subscription
• Takes down published sites

Consider Alternatives

Before deleting, consider:

• Just stop using Promake
• Your account stays safe
• Come back anytime
• Downgrade to free plan
• Keep your projects
• Upgrade again later
• Contact support first
• We may be able to help

What Gets Deleted

Permanently Removed

• Your account and login
• All projects and websites
• Published websites go offline
• Custom domains are disconnected
• Conversation history with AI
• Files and uploads
• Version history

What We Retain

We may retain for legal/business purposes:

• Transaction records
• Security logs
• Legal compliance data

This retained data is:

• Not personally identifiable (anonymized)
• Not used for marketing
• Kept per legal requirements

Before Deleting: Checklist

Complete this checklist before deletion:

1. Download Your Code

For each project you want to keep:

1. Open the project
2. Go to Code view
3. Download as ZIP
4. Save to your computer

2. Cancel Active Subscriptions

If you have a paid plan:

• Subscription will be cancelled
• No refund for remaining period
• Consider canceling first and using remaining time

3. Unpublish Websites

Your published sites:

• Will go offline automatically
• But good to unpublish manually first
• Inform anyone using your sites

4. Export Important Data

Save anything you might need:

• Downloaded code
• Screenshots of designs
• Notes about your projects

5. Check Custom Domains

If you have custom domains:

• They won't work with Promake anymore
• Transfer to another host if keeping
• Or let them be (you still own them)

How to Delete Your Account

Step 1: Go to Settings

1. Click your profile icon
2. Select Settings
3. Go to the Profile tab

Step 2: Find Delete Option

Look for:

• "Delete Account"
• "Close Account"
• Usually at the bottom of the profile settings

Step 3: Confirm Your Identity

You may need to:

• Enter your password
• Confirm via email
• Answer security questions

Step 4: Confirm Deletion

Read the warning carefully, then:

1. Check any confirmation boxes
2. Type confirmation text if required
3. Click Delete Account or Confirm

Step 5: Account Deleted

You'll be:

• Logged out immediately
• Redirected to homepage
• Unable to log in again

After Deletion

Immediate Effects

• You can't access your account
• Published websites go offline
• Email addresses stop working

What You Keep

• Any code you downloaded
• Domains you own (you still own them)
• External backups (GitHub, etc.)

Want to Come Back?

If you change your mind:

• Create a new account
• Start fresh with new projects
• Old data cannot be recovered

Troubleshooting

Can't Find Delete Option?

• Make sure you're in Settings → Profile
• Contact support for help if the option is not available

Deletion Stuck?

If the process seems stuck:

1. Wait a few minutes
2. Check your email for confirmation
3. Contact support

Changed Your Mind?

Need Help?

Contact Support First

If you're having issues, contact support:

• We may be able to solve the problem
• You can always delete later
• No pressure either way

Feedback Welcome

If you're leaving, we'd love to know why:

• Helps us improve
• Optional but appreciated