Tracking your tickets

After creating a support ticket, you can track its progress and manage your support history.

Viewing Your Tickets

Access Support Center

Click your profile icon
Select Support
View your ticket list

Ticket List

You'll see all your tickets with:

Ticket subject
Status
Date created
Last update
Priority

Ticket Statuses

Open

Your ticket is active and being processed.

Waiting for support response
Or waiting for your response
Still being worked on

On Hold

Temporarily paused, waiting for:

Additional information from you
External dependency
Scheduled follow-up

Closed

The ticket has been resolved.

Issue was fixed
Question was answered
Can be reopened if needed

Managing Your Tickets

Viewing a Ticket

Click on any ticket to see:

Full conversation history
All messages and responses
Attached files
Current status

Replying to a Ticket

When support asks for more info:

Open the ticket
Read their message
Write your response
Attach files if needed
Click Reply or Send

Adding Information

Even without a response, you can add details:

Open the ticket
Write additional information
Send

This updates the ticket without creating a new one.

Closing a Ticket

If your issue is resolved:

Open the ticket
Click Close or Mark Resolved
Optionally leave feedback

Support may also close tickets after resolution.

Reopening a Ticket

If the issue comes back:

Find the closed ticket
Click Reopen
Explain what happened
Support will review

Ticket Statistics

On the Support page, you might see:

Total tickets - All tickets created
Open - Currently active
Closed - Resolved tickets
On Hold - Waiting for something

Email Notifications

You'll receive emails when:

Ticket is created
Support responds
Status changes
Ticket is closed

Best Practices

Stay Responsive

Reply promptly when support asks questions
Faster responses = faster resolution

Keep It Organized

One issue per ticket
Don't create duplicate tickets
Reply to existing tickets for same issue

Provide Updates

If your situation changes:

Let support know
Update if you found a solution
Confirm when issues are resolved

Archive Reference

Closed tickets remain accessible:

Review past solutions
Reference ticket numbers
Track support history

Troubleshooting

Not Receiving Updates?

Check spam/junk folder
Verify your email address
Check notification settings

Can't Find a Ticket?

Check all status filters
Search by subject or number
Look in closed tickets
Contact support if missing

Response Taking Too Long?

Check ticket status
Make sure you've replied if needed
Check your email for responses
Reply to ticket with follow-up

Support Priority

Response prioritization:

| Priority | Typical Response | | --------------- | ------------------- | | Business Plan | Fastest | | Pro Plan | Priority | | Free Plan | Standard | | Critical Issues | Prioritized for all |