Technical questions

FAQ: Technical Questions

Common technical questions about how Promake works and troubleshooting.

Browser & Device

What browsers does Promake support?

Promake works best on modern browsers:

• Chrome (recommended)
• Firefox
• Safari
• Edge

Keep your browser updated for the best experience.

Can I use Promake on mobile?

Yes! Promake works on mobile devices, though some features work better on desktop.

Why does Promake look different on my phone?

The interface adapts to smaller screens. Core features remain available, but some are optimized for desktop.

Website Technology

What technology does Promake use to build websites?

Promake builds modern websites using:

• React for the frontend
• Modern CSS for styling
• Responsive design principles

Can I export my code?

Yes! Download your entire project as a ZIP file from the code editor.

Can I host my Promake site elsewhere?

Yes. Download your code and deploy to any hosting platform that supports Node.js/React applications.

Performance

Why is Promake slow?

Possible causes:

• Internet connection issues
• Browser needs update
• Too many browser tabs/extensions
• High system load
• Refresh the page
• Clear browser cache
• Close other tabs
• Try a different browser

Why is my website preview slow?

Preview performance depends on:

• Your website complexity
• Image sizes
• Your internet speed

Published sites are optimized and typically faster.

Errors & Issues

I see an error message. What should I do?

1. Read the error message
2. Try refreshing the page
3. Clear your browser cache
4. Try a different browser
5. Contact support with the exact error message

The page won't load. What's wrong?

1. Check your internet connection
2. Try refreshing
3. Clear cache and cookies
4. Try incognito mode
5. Check if Promake is down (status page)

My changes aren't saving. Why?

1. Check your internet connection
2. Make sure you clicked Save
3. Try refreshing and making changes again
4. Contact support if it persists

Preview Issues

My preview isn't loading

1. Wait a moment – it may be building
2. Click the refresh button
3. Check for errors in the chat
4. Try refreshing the page

Preview looks different from what I asked

• Be more specific in your requests
• Use the Edit Tool for direct edits
• Ask the AI to make specific adjustments

Some elements don't work in preview

Some features may be limited in preview:

• External form submissions
• Payment processing
• Third-party integrations

These work when published.

Code & Development

Can I edit the code myself?

Yes! Use the Code Editor to view and modify your website's code.

I broke something editing code. How do I fix it?

1. Use Ctrl/Cmd + Z to undo
2. Or restore from Version History
3. Or ask the AI to fix it

Can I add custom code?

Yes, through the code editor you can add custom JavaScript, CSS, or modify components.

Can I use external APIs?

The AI can integrate common APIs. For complex integrations, you may need to edit code directly.

Domain & Hosting

Where are Promake websites hosted?

Promake hosts websites on secure cloud infrastructure.

What uptime can I expect?

We aim for high availability. Check our status page for current uptime information.

Is there a bandwidth limit?

Plans include generous bandwidth. High-traffic sites may require upgraded plans.

Security

Is my website secure?

Yes. All Promake sites include:

• SSL/HTTPS encryption
• Secure hosting infrastructure
• Regular security updates

Can my website be hacked?

We implement security best practices. Keep your account secure with a strong password.

What data does Promake store?

We store:

• Your account information
• Your projects and code
• Conversation history

See our Privacy Policy for full details.