Billing questions

Common questions about payments, subscriptions, and billing.

FAQ: Billing Questions

Common questions about payments, subscriptions, and billing.

Subscription Plans

What plans are available?

Free - Basic features, free subdomain
Pro - More features, custom domains
Business - Maximum features, team support

See Pricing Plans for details.

Which plan is right for me?

Free: Trying Promake, personal projects
Pro: Small business, professional websites
Business: Agencies, high-volume needs

Can I try before I buy?

Yes! Start with the free plan to explore. Upgrade when you need more features.

Payments

What payment methods do you accept?

We accept major credit/debit cards:

Visa
Mastercard
American Express
Discover

Is my payment information secure?

Yes. Payments are processed by Stripe, a leading payment processor. We never see your full card number.

When am I charged?

Monthly plans: Charged immediately, then monthly
Annual plans: Charged the full year upfront

Do prices include tax?

Displayed prices may not include local taxes. Final price shown at checkout.

Upgrading & Changing Plans

How do I upgrade my plan?

Go to Settings → Billing
Click Upgrade
Select new plan
Complete payment

Can I downgrade my plan?

Yes. Go to Settings → Billing and select a lower plan. Changes take effect at the end of your billing period.

What happens when I upgrade?

New features are available immediately. You're charged the prorated difference.

What happens when I downgrade?

You keep current plan features until the period ends. Then the new plan takes effect.

Cancellation & Refunds

How do I cancel my subscription?

Go to Settings → Billing
Click Cancel Subscription
Confirm cancellation

What happens when I cancel?

Access continues until the period ends
Account reverts to free plan
Projects are preserved

Can I get a refund?

Contact support within 14 days of charge for refund requests. Include your invoice number.

If I cancel, do I lose my projects?

No! Your projects stay in your account. Some features may become unavailable with the free plan.

Billing Issues

My payment failed. What do I do?

Update your payment method
Check card details and funds
Try a different card
Contact your bank if needed

I was charged twice. What happened?

Contact support immediately with:

Invoice numbers
Amounts
Dates

We'll investigate and refund duplicates.

I don't recognize a charge. What is it?

Check your billing history in Promake
Review what the charge was for
Contact support if still unclear

Invoices & Receipts

How do I get an invoice?

Go to Settings → Billing
Access billing portal
Download any invoice

Can I get a receipt for my payment?

Yes. Each payment generates a receipt available in your billing history.

Can I update invoice details (company name, address)?

Yes. Update your billing information in the billing portal.

Credits

What are credits?

Credits represent your AI usage allowance. Different actions use different amounts.

What happens when I run out of credits?

AI features become limited. Wait for monthly reset or upgrade for more.

Do unused credits roll over?

Typically no. Credits reset monthly.

See Credits & Tokens for more details.