Getting help

Need assistance with Promake? There are several ways to get the help you need, from self-service resources to direct support.

Help Resources

Documentation (You're Here!)

This documentation covers:

• How-to guides
• Feature explanations
• Troubleshooting tips
• Best practices

Video Tutorials

Watch tutorials in the Learn section:

• Visual walkthroughs
• Step-by-step demos
• Tips and tricks

AI Chat Support

When using Promake, you can ask the AI for help:

• Questions about your website
• How to do something
• Feature explanations

"How do I add a contact form?"

"What's the best way to structure my pricing page?"

"Help me improve this section"

Support Tickets

For issues that require human assistance:

• Technical problems
• Billing questions
• Account issues
• Bug reports

Choosing the Right Resource

| I need help with... | Best Resource | | -------------------- | ------------------- | | How to use a feature | Documentation | | Building my website | AI Chat | | Technical problem | Support Ticket | | Billing issue | Support Ticket | | Quick question | Documentation or AI | | Account access | Support Ticket |

Self-Service First

Many questions can be answered without waiting:

Search Documentation

Use the search function to find:

• Feature guides
• How-to articles
• FAQ answers

Check FAQ

Common questions are already answered in the FAQ sections.

Try the AI

Ask the AI assistant:

• Available 24/7
• Instant responses
• Knows about Promake features

When to Contact Support

Contact Support For:

• Technical issues you can't solve
• Billing problems or disputes
• Account access issues
• Bug reports
• Feature requests
• Anything sensitive/personal

What Support Can Help With:

• Account recovery
• Payment issues
• Technical bugs
• Feature explanations
• Escalated problems

Contacting Support

Step 1: Go to Support

1. Click your profile icon
2. Select Support or Help
3. Or navigate to the Support page

Step 2: Create a Ticket

See Creating a Support Ticket for detailed instructions.

Step 3: Wait for Response

• Response times vary by plan
• Pro/Business get priority
• Check your email for updates

Tips for Getting Help Faster

Be Specific

Include Details

• What you were trying to do
• What happened instead
• Screenshots if helpful
• Browser and device info

Check Obvious Things First

Before contacting support:

• Is your internet working?
• Have you tried refreshing?
• Is the issue in another browser too?
• Is there a known outage?

Community Resources

Inspiration Gallery

See what others have built for ideas and inspiration.

Blog & Learn Section

Articles and tutorials covering:

• Promake tips
• Web design best practices
• AI prompt techniques

Emergency Access Issues

Can't Log In?

1. Try "Forgot Password"
2. Check you're using the right email
3. Try a different browser
4. Contact support via the website (not logged in)

Site Down?

1. Check if it's a widespread issue
2. Wait a few minutes
3. Contact support if it persists