Account questions

FAQ: Account Questions

Common questions about Promake accounts, login, and account management.

Login & Access

How do I log in to Promake?

1. Go to promake.ai
2. Click Login
3. Enter your email and password
4. Or use Sign in with Google

I forgot my password. How do I reset it?

1. Go to the login page
2. Click Forgot Password
3. Enter your email address
4. Check your email for reset link
5. Click the link and create a new password

Why can't I log in?

Check these common issues:

• Wrong email - Try other emails you might have used
• Wrong password - Use "Forgot Password" to reset
• Caps Lock - Make sure it's off
• Account not verified - Check email for verification link
• Browser issues - Try clearing cache or different browser

Can I log in from multiple devices?

Yes! You can use Promake from:

• Multiple computers
• Phone and tablet
• Different browsers

All devices sync to the same account.

Account Creation

How do I create an account?

1. Go to promake.ai
2. Click Sign Up or Get Started
3. Enter your email and create a password
4. Or use Sign up with Google
5. Verify your email

Is Promake free to use?

Yes! We offer a free plan that includes:

• AI website builder
• Free subdomain publishing
• Basic features

Paid plans offer more features and higher limits.

Do I need a credit card to sign up?

No. The free plan doesn't require payment information.

Email Verification

Why do I need to verify my email?

Email verification:

• Confirms you own the email address
• Protects your account
• Enables password recovery
• Allows us to send important notifications

I didn't receive the verification email?

1. Check your spam/junk folder
2. Wait a few minutes
3. Request a new verification email
4. Make sure you used the correct email address
5. Contact support if still having issues

How do I resend the verification email?

1. Log in to Promake
2. Look for the verification banner
3. Click Resend Verification Email
4. Check your inbox

Account Settings

How do I change my email address?

Email changes require verification. Contact support to change your email address.

How do I change my name/avatar?

1. Go to Settings → Profile
2. Update your name or avatar
3. Save changes

How do I delete my account?

1. Go to Settings → Profile
2. Find "Delete Account" at the bottom
3. Follow the confirmation steps

Security

How secure is my account?

We protect your account with:

• Encrypted passwords
• Secure connections (HTTPS)
• Industry-standard security practices

Someone else is accessing my account!

If you suspect unauthorized access:

1. Change your password immediately
2. Check for unfamiliar projects/changes
3. Review billing for unauthorized charges
4. Contact support

How do I make my account more secure?

• Use a strong, unique password
• Don't share your credentials
• Log out on shared devices
• Keep your email account secure

Google Sign-In

Can I use Google to sign in?

Yes! Click Sign in with Google and authorize with your Google account.

I signed up with Google. Can I add a password?

Contact support to add password-based login to your Google-connected account.

I signed up with email. Can I connect Google?

Contact support to link a Google account to your existing account.

Multiple Accounts

Can I have multiple accounts?

Each email address creates one account. You can create separate accounts with different emails.

Can I merge two accounts?

We cannot merge accounts. Choose one account and download/recreate projects.